kix Casino & Sportsbook Data Care

This page describes what we collect when you use kix and how we keep that data protected. Your privacy is important to us, and we're transparent about how your information moves through our system — from the moment you create your account to each time you log in on your phone or desktop.

We at kix collect only the information necessary to verify your identity, process your deposits and withdrawals, deliver our service, and comply with local law. We never sell your data to third parties, and we use industry-standard encryption to protect it during transmission. Our servers may sit outside your jurisdiction, but all data handling follows our security policy and applicable regulations.

This privacy policy applies to all users accessing kix from supported jurisdictions where our service operates. If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team.

What data we collect on kix

When you create an account on kix, we collect your full name, date of birth, email address, and phone number. We use this information to verify your identity and to contact you about your account. We also collect your residential address during the Know Your Customer (KYC) verification process — this is a legal requirement before you can deposit or withdraw funds.

We collect financial information when you deposit or withdraw. This includes the payment method you choose (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet), the amount you transfer, and a timestamp of the transaction. We do not store full credit card numbers or complete bank account details — we work with secure payment processors who handle that sensitive data on your behalf.

We collect information about your activity on kix — which games you play, how long you play, your account balance, and your betting history. This helps us understand how our platform is used and allows us to provide customer support if you need it. We also collect technical information such as your device type, browser version, and IP address to detect fraud and to optimize our platform performance.

How we use your data on kix

We use your personal information to verify your identity and to comply with anti-money-laundering and counter-terrorism-financing regulations. We conduct KYC verification checks against public databases to ensure compliance with our legal obligations. Your identity verification information is stored securely and is not shared with third parties except where required by law.

We use your contact information to send you account notifications, confirmation of deposits and withdrawals, and updates about your kix account. We may also send you information about new games or features on our platform, but only if you have opted in to such communications. You can manage your communication preferences in your kix account settings at any time.

We use your activity data to detect fraud and to prevent abuse of our platform. If we notice unusual activity — such as rapid consecutive withdrawals or multiple failed login attempts — we may freeze your account temporarily and contact you to verify the activity. This protects both your account and our platform.

Third parties and data processors on kix

We use third-party service providers to help us operate kix. Our payment processors handle your financial transactions securely. Our email provider sends you account notifications and verification codes. Our cloud hosting provider stores your data on secure servers. We contractually require all third parties to protect your data and to use it only for the purposes we specify.

We may share information with law enforcement or regulatory authorities if we are legally required to do so. We comply with all applicable data protection laws in the jurisdictions where we operate, including Jakarta, Surabaya, Bandung, and Medan. If you believe we have misused your data, you have the right to lodge a complaint with your local data protection authority.

• 1
  Identity verificationKYC requirement

  We collect and verify your name, date of birth, address, and ID to comply with legal requirements before you deposit or withdraw.

• 2
  Payment processingSecure transfer

  Your payment information is passed to secure third-party processors. We do not store complete financial details on our servers.

• 3
  Fraud detectionAccount protection

  We monitor your activity to detect and prevent fraud. Unusual patterns may trigger a temporary account freeze and a verification request.

• 4
  Legal complianceRegulatory obligation

  We may share information with regulators or law enforcement if required by law, in jurisdictions where we operate.

Cookies and tracking on kix

We use cookies to keep you logged into your kix account and to remember your preferences. Cookies are small files stored on your device that help us recognize you on your next visit. You can disable cookies in your browser settings, but this may affect your ability to access kix smoothly.

We use analytics tools to understand how players use our kix platform. These tools track which games are popular, how long players spend on each feature, and where they encounter difficulties. This information helps us improve our platform. We do not use this data to identify individual players — it is aggregated and anonymized.

Your rights and data retention on kix

You have the right to access your personal data by contacting our support team. We will provide a copy of your information and explain how we use it. You also have the right to request correction of inaccurate data, and we will update your information promptly if you ask.

We retain your account data for as long as your kix account is active. After you close your account, we retain your data for a period of time to comply with legal requirements and to investigate any potential disputes. After that retention period expires, we delete your personal data, except where local law requires us to keep records longer.

You can request deletion of your account at any time by contacting our support team. Please note that we may need to retain some information to comply with anti-money-laundering regulations or to resolve disputes. We will explain any data we must retain after your account is closed.

Contact us about your privacy on kix

If you have questions about how we handle your data, wish to exercise your privacy rights, or believe we have misused your information, contact our support team through the help section in your kix account. Our support team is available during standard business hours and will respond to your privacy inquiry within a reasonable timeframe.

This privacy policy may be updated from time to time to reflect changes in our operations or applicable law. We will notify you of material changes by email or through a notice on our kix platform. Your continued use of kix after such notification constitutes your acceptance of the updated privacy policy.